Shipping Policy

This Shipping Policy applies to all orders placed through wearcomet.com ("Comet", "we", "us", or "our"). By placing an order, you agree to the terms outlined below.

If you are ordering from outside India, please review the sections on international orders, duties and taxes, returns, exchanges, and refunds before completing your purchase.

International Orders — At a Glance

  • Free shipping is available on all international orders to the destinations we currently serve.
  • International orders are shipped via DHL, unless otherwise stated.
  • We will email you to confirm your international order before dispatch.
  • Import duties, VAT/GST, customs fees, and carrier handling charges are not included in your order total and may be collected by DHL before delivery.
  • International orders are not eligible for returns or style exchanges. Only size exchanges are available.

Please review our Returns & Exchanges Policy and Refund Policy before placing an international order.

1. Shipping Destinations

We currently deliver to India, the United Arab Emirates, the United Kingdom, the United States, Canada, and Australia. We may add additional shipping destinations over time.

If your country is not selectable at checkout, it is not currently served. For assistance, contact us at hello@wearcomet.com.

2. Key Definitions

  • Business day: Monday to Saturday, excluding public holidays in Bangalore, India.
  • Dispatch: the point at which your order leaves our facility with the carrier. Delivery estimates run from this point unless stated otherwise.
  • Delivered: the point at which the carrier records delivery through a signature, photo, tracking scan, or electronic proof of delivery.
  • DAP / DDU: Delivered At Place, also commonly called Delivered Duty Unpaid. We cover transport to your delivery address, while you are responsible for applicable import duties, taxes, customs charges, and carrier handling fees in your country.

3. Order Processing & Dispatch

In-stock orders: processed and dispatched within 1–2 business days.

Pre-orders and limited drops: may carry a longer dispatch window, which will be stated on the product page. By placing an order for these items, you accept the stated dispatch timeline.

International order confirmation: before we dispatch an order outside India, we will email you to confirm the order and remind you that import duties, taxes, and customs charges may apply on delivery.

We will dispatch the order once you confirm. If you do not respond within 7 days of this email, or if you decline, we will cancel the order and issue a full refund. A confirmation email with your tracking number will be sent once your order is dispatched.

4. Order Changes & Cancellation

Orders are processed quickly, so self-service cancellation may not be possible once an order has been placed. To request a change or cancellation, contact hello@wearcomet.com as soon as possible.

For international orders, you may also decline the order at the pre-dispatch confirmation step. In that case, we will cancel the order and refund you in full.

Once an order has been dispatched, it cannot be cancelled, redirected, or have its delivery address changed in transit. Please ensure that your delivery address is complete and accurate. We are not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address.

5. Shipping Charges

Shipping is free on every order to all destinations we currently serve.

The price you see at checkout already includes delivery to your address, so there are no separate shipping charges. Import duties, taxes, customs fees, and carrier handling charges are separate from your order total and are explained in Section 7.

6. Estimated Delivery Timelines

The timelines below are estimated transit times after dispatch and exclude order processing time. These are estimates, not guarantees.

Destination Estimated Delivery After Dispatch
India 3–5 business days
United Arab Emirates 6–12 business days
United Kingdom 7–10 business days
United States 10–15 business days
Canada 10–15 business days
Australia 7–10 business days

Delivery may be affected by customs clearance, carrier delays, remote delivery addresses, peak periods, and events outside our control. International orders are shipped with DHL, unless otherwise stated.

7. Import Duties & Taxes

India orders: all prices are inclusive of applicable Indian taxes. Neither Comet nor our domestic delivery partners will ask you to pay any additional duty or tax.

International orders: shipped on a DAP / DDU basis. This means the price you pay covers the product and delivery to your address, but does not include import duties, VAT/GST, customs clearance charges, or carrier handling fees in your destination country.

Please note: International customers may be required to pay import duties, VAT/GST, customs clearance fees, or similar charges before delivery. These charges are determined by local customs authorities and are not controlled by Comet.

  • These charges are set by your destination country’s customs authority, not by Comet.
  • Where applicable, these charges are collected by the carrier before your order is released for delivery.
  • You are the importer of record and are responsible for paying these charges.
  • Placing an international order confirms your acceptance of this responsibility.
  • We cannot mark shipments as gifts or under-declare their value, as this breaches customs law.
  • DHL handles customs clearance and entry on your behalf in your destination country.

If duties or taxes are not paid, the carrier cannot release the parcel and it may be returned to us. Following changes to US import rules in 2025, low-value shipments may incur import charges regardless of value.

8. Beware of Payment Scams

Comet and our delivery partners will never ask you to pay duties, taxes, or delivery fees through links sent by SMS, email, WhatsApp, or text message. Legitimate customs charges are collected only by the official courier at clearance or delivery. If you receive a suspicious payment request, do not click or pay. Please verify with us at hello@wearcomet.com.

9. Order Tracking

A tracking number and link will be emailed to you once your order is dispatched. Please allow up to 24–48 hours for tracking updates to begin. If tracking has not moved after several days, contact us at hello@wearcomet.com.

10. Delivery Confirmation

Proof of delivery: international shipments are delivered to the doorstep without signature. The carrier records delivery through photo proof and/or a tracking scan. This electronic proof of delivery is treated as confirmation that your order was delivered.

Transfer of risk: title and risk pass to you when the carrier records the order as delivered to the address provided by you. We are not responsible for loss, theft, or damage occurring after that point.

Freight forwarders and reshippers: if you choose to ship to a freight forwarder, package-reshipping service, or any address other than your own, our responsibility ends once the parcel is delivered to that address.

11. Failed, Refused or Unclaimed Deliveries

A parcel may be delayed, held at the carrier’s hub, or returned to us if the delivery address is incorrect, incomplete, or unclear; delivery is obstructed; you refuse the parcel; or import duties, taxes, or customs charges are not paid.

Where a parcel is returned because it was refused, unclaimed, or because duties or taxes were not paid, we will contact you. Any return shipping charges incurred by us and any non-recoverable duties or charges may be deducted from your refund.

12. Lost, Missing or Undelivered Orders

If your order has not arrived, please contact hello@wearcomet.com.

If a parcel cannot be traced within 15 days of dispatch, we will reship it, subject to stock availability, or issue a full refund.

If tracking shows your order as delivered but you have not received it, we will raise an investigation with the carrier. Since carrier investigations can take around three weeks, these cases are typically resolved within four weeks of dispatch.

13. Damaged or Tampered Deliveries

If your order arrives damaged or with tampered packaging, contact hello@wearcomet.com within 48 hours of delivery.

Please include your order number and clear photos of the outer packaging, the shoebox, and the product. Keep the item and all packaging, as the carrier may need them for inspection.

We will raise a claim with the carrier for investigation. Since this can take around three weeks, damage claims are typically resolved within four weeks of dispatch, after which eligible refunds are issued in accordance with our Refund Policy.

14. Returns, Exchanges & Refunds

We offer returns, exchanges, and refunds in accordance with our dedicated Returns & Exchanges Policy and Refund Policy.

International customers may also be eligible for returns or exchanges, subject to the conditions outlined in those policies.

15. Packaging

Every pair ships in protective outer packaging so your shoebox arrives in collector-grade condition. If the outer packaging or shoebox arrives damaged, please report it within the window mentioned in Section 13 and include clear photos.

16. Order Restrictions

We do not ship to destinations subject to applicable sanctions or trade restrictions. Certain products or destinations may also require additional documentation or may be undeliverable.

We reserve the right to refuse, cancel, or limit any order, including for suspected fraud, payment issues, restricted destinations, or pricing/listing errors. In such cases, we will issue a refund where applicable.

17. Force Majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including customs holds, carrier disruptions, strikes, natural events, public-health measures, government action, or similar events. Where such an event occurs, we will take reasonable steps to minimise the impact.

18. Changes to This Policy

We may update this policy from time to time. The version in effect at the time you place your order will apply to that order.

19. Governing Law

This policy is governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of Bangalore, India.

20. Need Help?

If you have any questions about shipping, customs charges, delivery timelines, returns, exchanges, or refunds, our team is happy to help.