Frequently Asked Questions

All things Product

  • Question 1: How can I find the right shoe size?

    You can refer to the shoe size chart on the product page of our shoes. Our shoes are true to size, with a roomy toe box suitable for Indian feet.

  • Question 2: How many products does Comet have?

    We have a singular design in 14 colorways, including high tops and low tops. Follow us on Instagram for updates: thecometuniverse.

  • Question 3: What are the sneakers made of?

    The shoes are made of premium materials, featuring a microfiber backing for flexibility and breathability, and a fine mesh lining for comfort.

All things Orders and Payments

  • Question 1: How can I place an order?

    Go to our website's collections page, select your product, and place the order. Contact customer support for assistance.

  • Question 2: How do I check the status of my order?

    You will receive a tracking link on your registered email and WhatsApp once the order is dispatched from our warehouse.

  • Question 3: What are the different payment modes?

    We accept card payments, UPI, pay-later options, and cash on delivery.

All things Shipping

  • Question 1: What are the shipping charges?

    Shipping’s on us! Just take your pick and place the order.

  • Question 2: When will I receive the order?

    Your new pair of Comets will reach you within 5-7 working days of placing the order.

  • Question 3: Can I opt for express delivery?

    All our deliveries are express! We love it when you place an order and ensure it reaches you promptly.

All things Returns & Exchange

  • Question 1: How can I return a product?

    If the size or color isn’t as expected, place a return request within 7 days of receiving the product. We’ll process it for you.

  • Question 2: How can I exchange a product for a different size?

    We’re happy to exchange your order for a different size within 7 days. Hassle-free, promise!

  • Question 3: How long does it take to return the product and receive the refund?

    Returns are picked up within 24-48 hours. Refunds are processed within 7 business days after a quality check.